Delivery & Returns

Delivery

We carefully prepare and pack every ROSE & HERB order from our studio in South London. Once your order is on its way, you'll receive tracking information so you can follow its journey to your door.

Dispatch
We aim to prepare and dispatch all orders within 1–2 working days. Once your order is on its way, you'll receive tracking information so you can follow its journey to your door.

Royal Mail Tracked 48 — £3.95
Estimated delivery: 3–4 working days

Royal Mail Tracked 24 — £6.95
Estimated delivery: 1–2 working days

Free UK standard delivery on orders of £50 or more after discounts.

Delivery times are estimates and begin once your order has been dispatched.

Please provide an email address and mobile number at checkout to receive tracking and delivery updates from Royal Mail.

Returns

We hope you love your ROSE & HERB order. However, if you change your mind about an online purchase, you can let us know within 14 days of receiving your order that you would like to return it. You then have a further 14 days to send the item back to us.

Items should be returned unused and, where possible, in their original packaging. We may make a deduction from the refund if an item has been handled beyond what would reasonably be necessary to inspect it.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

Once your return has been received, we will process your refund as promptly as possible. Where applicable, the refund will also include the cost of our standard delivery service; additional costs for an upgraded delivery option are not required to be refunded.

Damaged, faulty or incorrect orders

Every ROSE & HERB order is carefully checked before leaving our studio, but occasionally things can go wrong in transit.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include your order number and, where helpful, photographs of the item and packaging.

We'll work with you to put things right.

Your statutory rights in relation to faulty or misdescribed goods are unaffected by this returns policy.

Need some help?

Please contact us at roseandherb@hotmail.com

and we'll be happy to help with any questions about your delivery or return.